If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.
Again, our services are designed to be as discreet as possible. The reason we ask for your name and full mailing address is solely to process your payment. Financial institutions require this verification for your privacy and financial security. No documentation will be forwarded to either address, ever!
Unfortunately, we do not have access to rejection/denial data. Information on this matter is not disclosed to us due to its confidential nature. Please contact your credit card company directly to discuss your financial standing.
Customers may cancel or request a refund at any time.
Our customer service agents are available 24 hours a day, 7 days a week.
Refunds and cancellations will be issued immediately upon request.
Please allow 3-5 business days for the funds to be returned to your card.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.
Contact us today:
No need! Filing a dispute or chargebacks with your bank is very time-consuming and can delay funds from being returned to you in a timely manner. It is a long and diligent procedure between the merchant and bank, and unnecessary. Contact us immediately, and we will issue you a refund without any delays.
Your financial statement, issued by your bank/credit card handler, will be billed as drsupt.com.
Again, our discretion and your privacy are extremely important to us!
All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started.
If your membership started on July 1st, your card will be charged again on August 1st. If your membership started on July 14th, your card will be charged on August 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on July 2nd and we receive your cancellation on July 10th, your account will expire on August 2nd.
Not an issue! We are here to help 24/7!
Please click HERE and we will forward you to the password section on our page. From there you will be directed on how to obtain a new password. No worries, we all go through this - so many passwords so little time!
Your username and password must be entered in the exact case sequence as you created them at sign up, as they are case sensitive. Mistyping errors account for 90% of access difficulties. If you still experience issues please feel free to contact us, or try to create new credentials by clicking here.